Expedia
Usability Testing
Usability Testing
Usability Testing
Client
Client
Client
Expedia
Services
Services
Services
UX Research and
Information Architecture
UX Research and
Information Architecture
UX Research and
Information Architecture
Industries
Industries
Industries
Travel Shopping
Travel Shopping
Travel Shopping
Duration
Duration
Duration
2 months
2 months
2 months
| Executive Summary
Executive Summary
| Executive Summary
| 66%
| 66%
| 66%
| 72%
| 72%
| 72%
| 40%
| 40%
| 40%
| Existing User Interface
Executive Summary
| Existing User Interface
| 75.2M
| 75.2M
| 75.2M
| 36.16%
| 36.16%
| 36.16%
| 6.83%
| 6.83%
| 6.83%
| 00:05:42
| 00:05:42
| 00:05:42
| Goals
of Study
| Goals of Study
| Goals
of Study
| List of
Objectives
| List of Objectives
| List of
Objectives
| Research Questions
| Research Questions
| Research Questions
| Test Plan & Recruitment
| Test Plan & Recruitment
| Test Plan & Recruitment
Number of Participants
Number of Participants
Number of Participants
5
5
5
Age
Age
Age
18-45 Yrs old
18-45 Yrs old
18-45 Yrs old
Gender
Gender
Gender
All Genders
All Genders
All Genders
Time for Each Interview
Time for Each Interview
Time for Each Interview
30-45 mins
30-45 mins
30-45 mins
Tools Used
Tools Used
Tools Used
Teams, OBS, Otter
Teams, OBS, Otter
Teams, OBS, Otter
Mode of Testing
Mode of Testing
Mode of Testing
Online & Offline
Online & Offline
Online & Offline
Way of Recruitment
Way of Recruitment
Way of Recruitment
Purposive Sampling
Purposive Sampling
Purposive Sampling
Primary Participants
Primary Participants
Primary Participants
Travellers
Travellers
Travellers
Testing Application
Expedia Website
Expedia Website
Expedia Website
Area of Focus
Area of Focus
Area of Focus
Task Based
Task Based
Task Based
Testing Method
Testing Method
Testing Method
CIF Approach
CIF Approach
CIF Approach
Location of Study
Location of Study
Location of Study
London
London
London
| Materials and Tools Used
| Materials and Tools Used
| Materials and Tools Used
Screening Questions
Screening Questions
Consent Form
Consent Form
| Participant Profiles
| Participant Profiles
| Participant Profiles
| Session Outline and Procedure
| Session Outline and Procedure
| Session Outline and Procedure
5 mins
Setting up test devices
5 mins
Introduction of the session
30 mins
Performing Tasks
Post Test Questions
5 mins
| Tasks
| Tasks
| Tasks
1.
1.
2.
2.
3.
3.
| Metrics
| Metrics
| Metrics
| Post test Questions
| Post test Questions
| Post test Questions
Open-ended Questions
Open-ended Questions
| Glimpse of Usability Testing
Executive Summary
| Glimpse of Usability Testing
| Task Analysis
| Task Analysis
| Task Analysis
| TASK 1
| TASK 1
80%
Task Success rate
16 mins
Average time on task
2.4
Average assists per participant
1.4
Average assists per participant
User Comments
User Comments
| TASK 2
| TASK 2
60%
Task Success rate
8 min 6 secs
Average time on task
1.4
Average assists per participant
0.8
Average assists per participant
User Comments
User Comments
| TASK 3
| TASK 3
60%
Task Success rate
7 mins
Average time on task
1
Average assists per participant
1.8
Average assists per participant
User Comments
User Comments
| System Usability Scale
| System Usability Scale
| System Usability Scale
The overall or average SUS that was calculated was 51.25, which is marginal.